Refund policy
We want you to be completely satisfied with your AIM timepiece. Because we do not operate a physical showroom, we offer a 14-day inspection period from the date your watch is delivered.
Returns
You may request a return within 14 calendar days of delivery.
Before returning your watch, you must contact us at info@aimwatches.com and receive return instructions.
To qualify for a return, the watch must be:
- Unworn, except for reasonable inspection
- Undamaged and unmarked
- In its original condition
- Returned with its original box, certificate of authenticity, accessories and documentation
- Returned with protective films substantially intact
Normal daily wear, sizing or alteration of a bracelet or strap goes beyond what we consider reasonable inspection.
Return Shipping
Unless the product is defective, incorrect, or applicable law requires otherwise, the customer is responsible for the cost and risk of returning the watch.
We strongly recommend using a fully insured and tracked shipping service. AIM Watches cannot accept responsibility for a return until it has been received.
Inspection & Refunds
All returned watches are inspected before a refund is approved.
We reserve the right to refuse a return or make an appropriate deduction where a product shows evidence of use, wear, damage, alteration or handling beyond what is reasonably necessary to inspect the watch.
Once approved, refunds will normally be returned to the original payment method.
Original delivery charges, bank charges, card processing costs, currency conversion fees, duties or taxes may not be recoverable, subject to applicable consumer law.
Bespoke & Personalised Products
Products that are genuinely bespoke, clearly personalised, engraved or manufactured specifically to a customer’s individual specification may be excluded from the standard right of return where permitted by applicable law and where this has been disclosed before purchase.
A watch being individually numbered or part of a limited edition does not by itself make it a bespoke or personalised product.
Faulty Products
Nothing in this policy affects your statutory rights relating to faulty, defective, damaged or incorrectly supplied products.
If you believe your AIM watch has a manufacturing defect or has arrived damaged, please contact info@aimwatches.com and we will assist you.